Passengers will be provided alternate transportation to missed stops, as available. Service information:ĭue to this incident and the resulting temporary track closure, Trains 91 & 92, the Amtrak Silver Star will detour between Hamlet, N.C., and Savannah, Ga., until further notice.
People who have questions about customers on the train can contact us at 80. Local authorities are on the scene responding. There were 8 crew members and approximately 139 customers on board. The lead engine derailed, as well as some passenger cars. Details:Īmtrak Train 91, operating between New York and Miami, came in contact with a CSX freight train at around 2:35 a.m. Families with questions about customers on the train can contact us at 80. CSX controls the dispatching of all trains, including directing the signal systems which control the access to sidings and yards.Īmtrak is working to take care of everyone who was on the train, including family members of our passengers and crew. CSX maintains all of the tracks and signal systems. We are cooperating fully with the NTSB, which is leading the investigation, as well as working with FRA and CSX. CSX owns and controls the Columbia Subdivision where the accident occurred. Additionally, affected customers reporting injuries have been transported to local hospitals. I also feel that my tickets Iv been buying is nothing to Amtrak.We are deeply saddened to report the death of two of our employees in this morning’s derailment in Cayce, South Carolina. I had to walk past it in and off train and to the washroom. The whole 15 hrs not a person was set there. He got to be seated in one of the seat in the back of the carts. A man almost to late to even run before the doors closed. Not to mention that half of the train was empty. Again she argued and scolded stating loudly in front of everyone and I felt completely shamed. So both embarrassed I flagged over the conductor and explain our issue and he of coarse said smirky we’re all booked and full. So I went to the seat I was assigned to and there was an woman larger than myself it was obviously not gonna work for us for 16hrs if half that time. At this time the whole cart was almost full. Trying to board the train the lady employee kept talking and talking to a customer about anything other than Amtrak information. I have taken this trip many times in the last year. Was traveling my trip takes almost 16 hrs. The bedt part is ghe 1hour time limit that been added that even management cant help you eith, lock down that money!!! So now i gotta call on mon when those special management team is in. i havent missed the train yet and if i could im usually running for the train, now how am i gonna call amtrak then.
I said “honey, 6 min ago i still had a chance to catch it snd before that how do i know if im gonna not get there in time. I had an operator tell me one time that my call was 5 min too late the train just left 5 min before. Want to know the latest about Downeaster train service Inside Track keeps you informed of service information, travel advisories, and newest special. Now to cancel a train before is like not possible because im prob running late so cant text or call. if i miss a train i usually go back home so im driving i cant use my phone till im home. Usually when i or anyone misses a train they are already upset but what a great thing to just kick em in the face and take their money too! Great move amtrak! But no it hets better. It says to me that you could care less about me my safety or empathy for anyone. First with things the way they are financially but that anyone could think that is a good practice and great way to make money. In fact the gentleman who is driving the bus from sf to Emeryville, just lovely! The one i have a problem with is your timed respons window to bank or just change to another train when a train gets missed. Ive met some great people who work for amtrak.
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